Northflow Water Company Privacy policy and Terms & Conditions
NORTHFLOW WATER COMPANY TERMS & CONDITIONS
Effective Date: August 15, 2026
Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Northflow Water Co. Messaging Terms and Conditions
1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at northflowwaterfl@gmail.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
Northflow Water Company Privacy Policy
Effective Date: August 15, 2026
Northflow Water Company (“Northflow Water Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and handle information you provide when you visit our website, contact us, request our services, or communicate with us by phone or text message.
Information We Collect
Depending on how you interact with Northflow Water Company, we may collect:Your namePhone numberEmail addressMailing or service addressInformation related to your water testing or water treatment needsAppointment and service informationInformation submitted through website formsCommunications between you and Northflow Water CompanySMS/text messaging consent and preferencesWe may also collect limited technical information when you use our website, such as your IP address, browser type, device information, and general website usage information.
How We Use Your Information
We may use the information we collect to:Respond to your inquiriesSchedule appointmentsProvide water testing and water treatment servicesProvide requested estimates and service informationSend appointment confirmations and remindersSend service-related updatesRespond to customer inquiries by phone, email, or text messageMaintain business and service recordsImprove our website and customer experienceComply with applicable legal requirements
SMS and Mobile Information
If you provide your mobile phone number and affirmatively opt in to receive text messages from Northflow Water Company, we may use your phone number to send customer care and appointment-related text messages.These messages may include:Scheduling communicationsService updatesAppointment remindersResponses to your inquiriesMessage frequency varies. Message and data rates may apply.You may opt out of SMS communications at any time by replying STOP to any text message from Northflow Water Company. For assistance, reply HELP or contact us directly at 407-720-7585 or northflowwaterfl@gmail.com.
Consumer Data Sharing
We do not sell, share, rent, or transfer consumer personal data, including SMS consent and mobile phone numbers, to external organizations for any purpose.We do not sell or share your SMS consent or phone number with third parties or affiliates for marketing or promotional purposes.Your SMS consent and mobile phone number will not be used by external organizations to send you their own marketing or promotional communications.Northflow Water Company maintains internal access controls and policies designed to prevent unauthorized access, use, disclosure, or sharing of consumer data.Access to consumer information is limited to authorized personnel who need the information to perform their responsibilities and provide services requested by our customers.We will disclose consumer information only when legally required to do so, such as when required by applicable law, court order, or valid legal process.
Service Providers
Northflow Water Company may use certain technology and service providers to operate our business and provide requested services, such as website hosting, telecommunications, scheduling, payment processing, or other essential business functions.These providers may process information only as necessary to provide services to Northflow Water Company and are not authorized to use your consumer information or SMS consent for their own marketing purposes.We do not sell, rent, or transfer consumer personal data to external organizations for marketing purposes.
Data Security
We take reasonable administrative, technical, and organizational measures to protect consumer information from unauthorized access, use, disclosure, alteration, or destruction.We maintain internal access controls and policies to help prevent unauthorized sharing of user data and limit access to consumer information to authorized individuals who have a legitimate business need to access it.Although we take reasonable measures to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Privacy Choices
You may contact Northflow Water Company at any time to:Ask questions about our privacy practicesRequest information about the personal information we maintain about youRequest correction of inaccurate informationUpdate your contact informationChange your communication preferences Opt out of SMS communicationsTo opt out of SMS messages, reply STOP to any message from Northflow Water Company.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.When we make changes, we will update the Effective Date at the beginning of this Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, our data practices, or your communication preferences, please contact us:
Northflow Water Company
Phone: 407-720-7585
Email:northflowwaterfl@gmail.com
Website:https://www.northflowwater.com
For SMS-related questions or to request assistance with your messaging preferences, contact us at 407-720-7585 or northflowwaterfl@gmail.com.